FAQ
How do I contact the Steamboat Online Store?
If you need assistance, contact customer support at SRetail@steamboat.com
To best assist you please include:
- Name & Order number
- Phone Number
- Brief Description of the problem
- Photo of item/ defect with the price tags in-tact
What is the Steamboat Online Store return policy?
Steamboat Online Store will gladly refund or exchange the purchase if returned within 30 days of the original shipping date. The item/s must be new, in the original condition, and in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. No refunds on sale merchandise. We do not cover return shipping.
You can return merchandise purchased from retail.steamboat.com by mail. To begin the return process, please contact customer support at SRetail@steamboat.com
How do you exchange items purchased from the Steamboat Online Store?
You can exchange merchandise purchased from retail.steamboat.com by mail. To begin the exchange process, please contact customer support at retailsales@steamboat.com. Once we receive the item/s, we will refund your card. In the meantime, place a new order on retail.steamboat.com for new item. Again, shipping costs aren't refunded.
Do you sell or accept gift cards at the Steamboat Online Store?
At this time, we are not selling or accepting gift cards at the Steamboat Online Store.
How long does it take for my order to process?
Please allow up to 1 week for order processing and shipment, although many orders ship sooner. Processing times may vary based on order volume, weather, and holidays.
Shipping
We ship orders a couple times a week. Once an order has been shipped, most Standard Delivery packages arrive within 7-10 business days.
Orders placed during weekends or holidays will be processed during the next business week. Tracking information may take 1-3 business days to become active after a shipping label has been created.
Due to our remote mountain location in Steamboat Springs, Colorado, as well as occasional weather impacts, delivery times cannot be guaranteed. We appreciate your understanding and patience.
Shipping charges are based on the pre-tax value of the order.
We utilize both UPS and USPS based on service reliability and conditions. If you require a specific carrier, please note your preference during checkout and we will do our best to accommodate your request.